TERMS OF SERVICE

Last Updated: September 26, 2026

Welcome to Edgeway Naturals. These Terms of Service govern your access to and use of EdgewayNaturals.com and your purchase of products offered by Edgeway Naturals, operated by Edgeway Holdings LLC.

By accessing our website, placing an order, or purchasing our products, you agree to these Terms of Service.

1. Online Store

Our online store is operated using Shopify. Products available through our website are offered subject to availability.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product availability, or errors in product or order information.

2. Products

Edgeway Naturals sells pet products, including dog treats.

We make reasonable efforts to accurately display and describe our products. Product appearance, size, shape, texture, and color may vary because of the nature of small-batch food production.

Product packaging, labeling, ingredients, quantities, pricing, and availability may be updated when necessary.

Customers should review the product label and feeding information before giving any Edgeway Naturals product to their pet.

3. Pet Health and Safety

Edgeway Naturals products are intended for animals as identified on the applicable product packaging. They are not intended for human consumption.

Pet owners are responsible for determining whether a product is appropriate for their individual pet.

If your pet has known food allergies, sensitivities, dietary restrictions, medical conditions, or other health concerns, consult your veterinarian before introducing a new treat or food product.

Always supervise your pet while treats are being consumed and provide access to fresh drinking water.

If you believe your pet is experiencing an adverse reaction, discontinue use of the product and contact your veterinarian.

4. Orders

By placing an order, you represent that the information you provide is current, complete, and accurate.

Submitting an order does not necessarily guarantee acceptance. We may cancel or limit orders when reasonably necessary.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

5. Prices and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Prices may change without notice.

Applicable sales taxes, shipping charges, or other charges will be displayed during checkout when required.

Payment must be successfully authorized before an order is processed.

6. Shipping and Delivery

Shipping and delivery estimates are provided in good faith but are not guaranteed unless specifically stated otherwise.

Delivery times may be affected by carriers, weather, holidays, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for providing an accurate and complete delivery address.

Additional information is available in our Shipping Policy.

7. Returns and Refunds

Because our products include consumable pet food products, returns and exchanges may be restricted for health and safety reasons.

Damaged, defective, incorrect, or potentially unsafe products should be reported to us promptly.

Returns, replacements, cancellations, and refunds are governed by our posted Return & Refund Policy.

8. Product Quality Concerns

If you believe an Edgeway Naturals product has a quality or safety problem, discontinue use and contact us.

Please retain the product and its original packaging, including the lot number and Best By information, until we have reviewed the concern.

This information may be necessary for product identification, traceability, and investigation.

9. Promotions and Discount Codes

Discounts, promotional offers, and coupon codes may be subject to separate eligibility requirements, expiration dates, usage limitations, and other conditions.

Unless specifically stated otherwise, promotional offers have no cash value and may not be combined with other offers.

We reserve the right to modify or discontinue promotions as permitted by law.

10. Website Use

You agree not to use our website:

• For unlawful purposes;

• To interfere with the operation or security of the website;

• To transmit malicious software or harmful code;

• To attempt unauthorized access to our systems or accounts;

• To submit fraudulent orders or payment information; or

• To violate the rights of Edgeway Naturals or another person or organization.

11. Intellectual Property

The Edgeway Naturals name, logos, product designs, photographs, graphics, website content, slogans, and other original materials are owned by or licensed to Edgeway Holdings LLC unless otherwise stated.

You may not reproduce, distribute, sell, modify, or commercially use our protected materials without permission, except as permitted by applicable law.

12. Third-Party Services and Links

Our website may contain links to or integrations with third-party services, including payment processors, shipping carriers, social media platforms, and other service providers.

Those third parties may operate under their own terms and privacy policies.

Edgeway Naturals is not responsible for third-party websites or services except to the extent required by applicable law.

13. Disclaimer

We strive to provide accurate product and website information. However, website content may occasionally contain typographical errors, inaccuracies, or omissions.

We may correct errors and update information when appropriate.

Nothing on our website is intended to replace professional veterinary advice.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Edgeway Holdings LLC and Edgeway Naturals will not be liable for indirect, incidental, special, or consequential damages resulting from the use of our website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Edgeway Holdings LLC and Edgeway Naturals harmless from claims, losses, or expenses arising from your unlawful use of our website or your material violation of these Terms.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how personal information may be collected, used, and disclosed when you interact with our website or purchase our products.

17. Changes to These Terms

We may update these Terms of Service from time to time.

The current version will be posted on EdgewayNaturals.com with an updated revision date. Your continued use of the website following an update is subject to the revised Terms to the extent permitted by law.

18. Governing Law

These Terms are governed by the laws applicable to Edgeway Holdings LLC and its operations, without limiting any consumer rights that apply under applicable law.

19. Contact Information

Questions regarding these Terms of Service may be directed to:

Edgeway Naturals
Operated by Edgeway Holdings LLC
EdgewayNaturals.com

Real Meat, Real Love.