SHIPPING POLICY

Last Updated: September 26, 2026

Thank you for shopping with Edgeway Naturals, operated by Edgeway Holdings LLC. We carefully prepare and package our products to help ensure they arrive safely and in good condition.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Business days are Monday through Friday, excluding major holidays.

Processing times may be longer during holidays, periods of high order volume, severe weather, or other circumstances outside our reasonable control.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout before payment is completed.

From time to time, Edgeway Naturals may offer free or discounted shipping as part of a promotion. Any requirements or restrictions for these offers will be displayed with the applicable promotion.

Delivery Times

Estimated delivery times shown during checkout begin after an order has been processed and transferred to the shipping carrier.

Carrier delivery dates are estimates and are not guaranteed by Edgeway Naturals.

Delays may occur because of weather, holidays, carrier disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Order Tracking

When tracking information is available, customers may receive a shipping confirmation containing tracking information after their order has been shipped.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you discover an address error, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes after an order has been processed or transferred to the carrier.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Check with other household members or neighbors who may have received the package.

3. Verify the shipping address on your order.

4. Contact the shipping carrier regarding the delivery.

If you are still unable to locate the package, contact Edgeway Naturals and we will review the situation with you.

Lost or Damaged Packages

If your order arrives damaged, please contact us promptly.

When possible, provide:

• Your name;

• Order number;

• Photos of the shipping package;

• Photos of the damaged product; and

• A description of the problem.

Please retain the product and packaging while we review the issue.

If a shipment appears to have been lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.

Approved resolutions may include a replacement or refund depending on the circumstances.

Product Safety

Please inspect your Edgeway Naturals products when they arrive.

Do not feed your pet a product if the package appears to have been opened, significantly damaged, contaminated, or otherwise compromised during shipping.

If you have concerns about the condition or safety of a product, retain the product and packaging, including its lot number and Best By information, and contact us.

Returns

Because Edgeway Naturals sells consumable pet products, returns may be restricted for health and safety reasons.

Please review our Return & Refund Policy for information regarding damaged, defective, incorrect, or otherwise eligible orders.

Local Sales and Pickup

When local pickup or in-person purchasing is offered, availability and instructions will be provided directly to the customer or displayed during checkout.

Local pickup orders should not be considered ready until the customer receives confirmation from Edgeway Naturals.

Shipping Area

Edgeway Naturals currently ships only to locations displayed as eligible during checkout.

We reserve the right to modify our available shipping areas as our business grows.

Contact Us

For questions regarding shipping or an existing order, please contact:

Edgeway Naturals
Operated by Edgeway Holdings LLC
EdgewayNaturals.com

When contacting us about an existing order, please include your order number.

Real Meat, Real Love.