Return & Refund Policy

Last Updated: September 26, 2026

At Edgeway Naturals, we take pride in providing quality pet treats and want you to be satisfied with your purchase. Because our products are consumable pet food products, we cannot accept returns or exchanges once products have been delivered.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact Edgeway Naturals as soon as possible after receiving your order.

Please provide:

• Your name

• Order number

• A description of the problem

• Photos of the product and packaging, when applicable

After reviewing the issue, we may offer an appropriate resolution, including a replacement or refund.

Food Safety or Product Quality Concerns

If you believe there is a safety or quality issue with an Edgeway Naturals product, please stop feeding the product to your pet and contact us promptly.

Please retain the original product and packaging, including the lot number and Best By information, until we have reviewed your concern. This information helps us identify and investigate the production batch involved.

Change-of-Mind Returns

Because Edgeway Naturals products are consumable pet food products, we do not accept returns or exchanges for change of mind, personal preference, or because a pet does not like the product.

Canceled Orders

Customers may request cancellation within 1 hour of placing an order. After the cancellation window has passed, we cannot guarantee that an order can be canceled because processing and preparation may have begun.

Refunds

When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank, credit card company, or payment provider.

Original shipping charges are generally non-refundable unless the refund results from an error by Edgeway Naturals or a damaged, defective, or incorrect order.

Contact Us

If you have a problem with an order or questions about this policy, please contact:

Edgeway Naturals
Edgeway Holdings LLC
EdgewayNaturals.com

Please include your order number when contacting us about an existing purchase.

Real Meat, Real Love.